tkbet Privacy Policy

tkbet is an online gaming and sports betting platform. We place the highest priority on protecting the personal data of every member who uses our services. This privacy policy explains what information is collected from you when you use the tkbet platform, the purposes for which it is used, and the conditions under which it may be shared with third parties.

This policy applies equally to our website, mobile application, and any other digital service offered by tkbet. Using our services means you have read and agreed to the terms of this privacy policy. Further details related to this policy can also be found in our Terms and Conditions.

Please note that our services are strictly for individuals aged 21 and above. No data is collected from minors and they are not permitted to open an account.

tkbet collects user data at various stages — primarily during registration, while using the service, and during customer support interactions.

2.1 Data Collected at Registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password created by the user (stored in encrypted form)
• Preferred currency and language settings

2.2 Data Collected for Identity Verification

• Copy of National ID (NID) or passport
• Utility bill or bank statement as proof of address
• Mobile banking details related to payment methods (bKash, Nagad, Rocket, Upay)

2.3 Automatically Collected Data

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Transaction history and gaming activity logs
• Cookies and session data

Collected data is used for specific and legitimate purposes. tkbet never uses your data for unrelated commercial purposes.

tkbet does not sell your personal data and does not give it to commercial third parties for free. However, in certain specific situations, sharing data may be necessary:

4.1 Service Providers

We rely on trusted third parties for tasks such as payment processing, identity verification, technical support, and cloud storage. These organisations operate solely on our instructions and under strict confidentiality agreements — they may not use your data for their own purposes.

4.2 Legal Obligations

If required to comply with a court order, a lawful request from an investigating authority, or applicable law, we may be obliged to provide the relevant data to the concerned authority.

4.3 Fraud Prevention

To prevent money laundering, fraud, or other illegal activity, limited data may be exchanged with other gaming platforms or security organisations where relevant.

4.4 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, user data may be transferred to the new entity, but all terms of this policy will continue to apply.

Cookies and similar tracking technologies are used on the tkbet website and app. They help improve your browsing experience and the quality of the service.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security, and ensure the basic functionality of the site. They cannot be disabled.

5.2 Analytical Cookies

These cookies are used to review how different parts of the site are being used and to improve the service. They do not identify you personally.

5.3 Preference Cookies

These cookies remember your language preference, currency setting, and other personalised settings. You can manage them from your browser settings.

Disabling cookies in your browser may cause some features of the site to stop working correctly. If you have any questions about managing cookies, please contact our support team.

tkbet uses industry-standard technical and organisational measures to protect your data.

• SSL Encryption: All data transmitted on the site is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored as plain text — it is kept only as a one-way hash.
• Firewall and Intrusion Prevention: Multi-layer network security is in place to block unauthorised access.
• Regular Security Reviews: Our technical team regularly tests the system for vulnerabilities and applies necessary updates.
• Access Controls: Only authorised staff may view your data, and only when there is a specific need to do so.
• Two-Step Verification (OTP): OTP verification is mandatory for sensitive actions.

While we strive to maintain the highest level of security, no internet-based system is 100% secure. If you notice any suspicious activity, please inform our customer support immediately.

tkbet does not keep your data indefinitely. A specific retention policy is followed for each type of data:

• Active account data: Retained for as long as the account remains active.
• Closed account data: May be retained for at least 5 years after account closure for legal purposes.
• Transaction records: Retained long-term in accordance with financial regulations.
• Communication history: Customer support records are kept for a set period after the issue is resolved.

Once the designated period has passed, your data is securely deleted or anonymised.

As a registered member of tkbet, you have the following rights over your own data:

8.1 Right to Access

You may submit a written request to find out what data we hold about you. We will respond within a reasonable time.

8.2 Right to Rectification

If any of your data is incorrect or outdated, you may request a correction. Basic details such as name, mobile number, or address can be changed through identity verification.

8.3 Right to Request Deletion

You may request that your account and associated data be deleted. However, due to legal obligations, we are required to retain certain data for a set period.

8.4 Right to Opt Out of Marketing

You may request at any time to be removed from promotional emails or SMS. This will not affect essential service-related communications.

To exercise these rights, contact our support team via live chat or email. Our team is available 7 days a week, 24 hours a day in both Bengali and English. You also have the option to set limits on your own account for matters related to Responsible Gaming.

All tkbet services are strictly for individuals aged 21 or above. We do not knowingly collect any data from minors.

Age verification is mandatory during registration. If any user registers with a false age, their account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects that their child has opened an account on tkbet, please notify our support team immediately — we will take prompt action.

tkbet may update this privacy policy when needed. Registered users will be notified in advance of any significant changes via email or the app.

Continued use of the service after a change will be taken as your agreement to the updated policy. We recommend reviewing this page regularly.

For any questions about the privacy policy or your data, visit our FAQ section — you will find answers to many common questions there.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

We generally respond within business days. For urgent matters, live chat is the fastest way to reach us.